FAQ

FAQ

How do members use ITP?

To use ITP members must first log in to a secure membership website by using their group number and member number. Members then create an account. A call to the ITP Recovery Specialists will provide assistance with identity recovery services.

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Why do members have to create a personal account?

To receive the full benefit of ITP it is important to create a personal account. Having an account allows members to create and track a personal protection plan, receive fraud updates via email and talk with a recovery specialist online. The membership community also contains many useful tools, such as daily identity theft news stories, special reports, local fraud alerts and victim stories from other members.

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Do members have to contact ITP right away if they become a victim of ID theft?

No, but we strongly suggest they do. The less time the member waits to start the recovery process the lesser the potential damage.

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What is the purpose of the protection plan? Do members need to take it?

While the Protection Test is optional, we strongly suggest that members take it. It only takes a few minutes, and they will get their customized Protection Plan while they are still online. The plan will provide members with important measures they can take to protect themselves from becoming a victim of identity theft.

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Can members still become a victim of ID theft if they are member of ITP?

Yes. Using all of the ITP protection services can reduce the risk of ID theft. However, members may do everything ITP suggests and still become a victim of ID theft. Members can rest easy that they have access to Recovery advocates to help them through this process.

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Can ITP be used to repair credit?

ITP recovery services will assist members in repairing credit that has been damaged in association with an ID theft.

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